Shipping & Returns
RETURNS & EXCHANGES
As a natural, made-to-order bulk supplier, please note that we do not accept any returns or exchanges for any bulk orders that leave our facility.
We try very hard to provide clear photos as well as videos of our bulk formulations in our online store, but please understand that texture, viscosity, scent and color may change from batch to batch. This is simply because we make everything to order and purchase all ingredients as close to the compounding date as possible, so we can preserve the freshness and integrity of our formulations. By their very nature, all botanical ingredients may fluctuate in their physical and chemical compositions depending on harvest periods, weather and storage conditions and other mutable factors.
This small batch production also allows us to align with our commitment to sustainability and reduce the impact we make on our environment as a whole.
We ship all orders out from our warehouse in California. For the time being, all orders placed via our website will be able to be shipped only to within the USA. For all international orders, kindly contact us here with your order and country of destination so we can see if we're able to ship to you.
Shipping Charges for orders within USA :
- USPS Standard Shipping : $29.95
INTERNATIONAL SHIPPING :
Kindly contact us here with your order and country of destination so we can see if we're able to ship to you.
All international orders may be subject to your own country's duties, taxes & customs clearances charges. We would love to be able to predict how much all these are but unfortunately, we're not able to do so as yet, and these charges must be strictly paid by the recipient.
SHIPPING TIMELINES :
- All bulk orders are made in small batches, as and when your order comes in. This is to preserve the efficacy and freshness of our formulations. Our current lead time is 6-8 weeks (subject to change).
- We are unable to deliver to PO Boxes nor to military APO/FPO/DPO addresses.
- Due to the high risk of fraudulent payments & order scams over the internet, we reserve the right to refuse to ship any order. This has been a rare occurrence for us so far but it does happen! Any such orders will be immediately refunded to you & you will be notified via email.
- Our Shipping Charges & Policies are subject to change without notice.
WE'RE HERE TO HELP!
If you're stuck with any questions at all, feel free to email us and our lovely Jessica will ensure your enquiries are replied to as quickly and accurately as possible!